Policies

PLEASE READ ENTIRE CANCELLATION POLICY PRIOR TO BOOKING

All services are on appointment basis only. A credit card is required to hold your appointment. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. All appointments are confirmed 48 hours in advance and you will receive an automated text and/or email reminder to confirm the date and time.  Please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcome to call and double check any appointments if you’re unsure. Since the services are reserved for you personally, a cancellation fee will apply and will be charged to the card on file.

     - Less than 24 hour notice will result in a charge equal to $100 or 50% of the reserved service amount, which ever is less.

     - “NO SHOWS” will be charged 100% of the reserved service amount.

     - Appointments made within the 24 hour period and need to cancel, the client then must cancel within 4 hours of appointment time or will result in a charge equal to 50% of the reserved service amount.

The cancellation policy allows us the time to inform our standby guests of any availability allowing the opportunity to better serve everyone. KSHA policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. Thank you for viewing and supporting our policies criteria.

LATE/TARDY POLICY

We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc. It happens, we know! However, your tardiness can affect the remainder of the day by delaying the schedule for the clients who come in on time. For this reason, we have set a few general ground rules for such situations. Clients will generally be allowed a 5 minute grace period. After that time, we will call to check in on you. If you are able to make it in time for your entire service to be completed, great! If not, you may have to forgo parts of the service in order to keep it in the time allotted for you. Please, always call if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of the day!

Again, please remember that your appointments are reserved for you & only you. These policies allow us the opportunity to alert our standby clients of any openings, therefore allowing us to provide the best service possible. We very much appreciate your business and compliance with our policies. See you soon!

 

SERVICE GUARANTEE

Due to time and services being rendered, there are no refunds. We always want you to be 100% satisfied with your services. If you are not 100% satisfied we ask that you contact us within 48 hours of your appointment so that we may schedule you to have your services corrected free of charge. Any issues reported longer than 48 hours from the original appointment date will not immediately be considered a redo but will be assessed on a case by case basis.

GUESTS AND CHILDREN

Please do not bring guests or children to your appointment. Your appointment is for you only and guests can not be accommodated.

 

CELL PHONES/DEVICES

As a courtesy to others please silence your cell phones and other devices. Do not use speaker phone and we ask for you to use headphones or text. Thank you.

 

PAYMENT

We accept all major credit cards, cash, Venmo, Zelle and CashApp. We are unable to accept personal or travelers checks. Prices do not include tax or gratuity.

 © 2023 by Kalin Spooner Hair Artistry.

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